Publish your help center on your own domain
Use help.yourdomain.com instead of a generic subdomain. One CNAME record, automatic SSL, no setup fees.
How custom domains work in Helpable
Instead of publishing your help center on helpable-123.helpable.site, you can use your own domain like help.yourdomain.com or support.yourcompany.com. You add one CNAME record in your DNS settings that points to Helpable's servers. We handle SSL certificates automatically — no manual renewals or certificate uploads required. The entire help center loads from your custom domain, including all article pages, search results, and the contact form. Your branding stays consistent across your website and help center. Search engines index your content under your domain, building authority for your main website instead of a third-party platform.
What you can do with it
One CNAME setup
Add a single DNS record pointing your subdomain to Helpable. No IP addresses to manage or complex configurations.
Automatic SSL certificates
Free SSL certificates issued and renewed automatically. Your help center loads over HTTPS without manual certificate management.
All pages on your domain
Every article, search result, and contact page loads from your custom domain. No mixed branding or external redirects.
SEO authority building
Search engines index your help center content under your domain, contributing to your website's overall search ranking.
Embeddable widget compatibility
The help center widget works seamlessly with custom domains. Opens your branded help center inline in your application.
Fast global CDN
Content delivered from edge locations worldwide through Cloudflare's CDN for fast loading times regardless of visitor location.
Who uses custom domains
SaaS companies
Maintain consistent branding between app.company.com and help.company.com.
E-commerce stores
Keep customers on your domain instead of redirecting to external help platforms.
Professional services
Present a polished, branded experience that matches your website design.
Frequently asked questions
What DNS record do I need to add?
You'll add a CNAME record for your chosen subdomain (like help or support) pointing to your unique Helpable hostname. We provide the exact record details after you add the custom domain in your dashboard.
How long does SSL certificate issuance take?
SSL certificates are issued automatically within 5-10 minutes after DNS propagation completes. The entire process typically takes under an hour from adding the CNAME record.
Can I use any subdomain name?
Yes, you can use any subdomain like help.company.com, support.company.com, or docs.company.com. The subdomain must not already be in use for other services.
What happens if I change my custom domain later?
You can change your custom domain anytime from your dashboard. The old domain will stop working, but all your content and URLs remain the same structure on the new domain.
Set up your custom domain today
All paid plans include custom domains with free SSL. Start your 7-day trial.
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