Stop answering the same shipping and return questions all day
Your customers ask the same 10 questions repeatedly: order status, return policy, sizing guides. A self-service help center puts those answers where customers find them first — before they email you.
The support inbox reality for online stores
"Where's my order?" tickets
Half your support volume is order status requests. Customers email instead of checking their tracking because they can't find the tracking info or don't know how to use it properly.
Return policy confusion
Your return policy exists somewhere, but customers can't find it during checkout anxiety. They email asking about deadlines, condition requirements, and who pays shipping — questions you've answered 1,000 times.
Sizing and product questions
"Will this fit?" "What material is this?" "Is this waterproof?" Product pages can't cover every question, so customers email instead of buying — or buy and return when it's wrong.
Self-service reduces tickets by 30%
Helpable puts answers where customers look first. When someone searches "return policy" on your site, they find your comprehensive guide instead of giving up and emailing. When they wonder about shipping times, they get specific timelines for their region. The embeddable widget means customers never leave your site. They're browsing a product, click the help icon, and instantly find sizing guides or care instructions. No new tabs, no friction — just answers that help them buy with confidence. Every article tracks what customers search for and whether they found it helpful. You'll see exactly which product questions come up most and can write guides that prevent future emails.
Embeddable widget in your store
Customers get help without leaving your product pages. They're wondering about return deadlines during checkout? The help center opens right there, inline, with your return policy ready.
Search analytics show knowledge gaps
See exactly what customers search for but can't find. "waterproof jacket care" searches with zero results? Time to write a care guide that prevents future support emails.
Custom domain keeps everything branded
Your help center lives at help.yourstore.com, not some generic subdomain. Customers trust it because it's clearly yours, and Google indexes it as part of your site for better SEO.
Contact form for complex issues
Some questions need human help — order modifications, damaged items, account issues. The built-in contact form captures these with context, so your team handles real problems instead of FAQ requests.
“We went from 200 support emails a week to about 140. Turns out most people just needed to know our exchange policy or how to track international orders. Now they find that stuff themselves.”
Sarah Chen
Customer Success Manager, Outdoor Gear Co.
Frequently asked questions
Can I add product-specific guides and sizing charts?
Yes. Create separate articles for each product category with detailed sizing guides, care instructions, and compatibility info. Link to them from product pages or let customers find them through search.
How do customers find the help center from my store?
The embeddable widget adds a help icon to any page on your site. Customers click it and your help center opens inline — no new tabs or redirects. You control where the widget appears.
What about order tracking and account questions?
The help center handles general questions about tracking, returns, and account management. For specific order issues or account problems, the contact form routes these to your support team with full context.
Can I see which articles prevent the most support tickets?
Yes. Analytics show you which articles get the most views and highest helpful ratings. You'll see exactly which topics customers search for most and whether your current content answers their questions.
Cut your support volume in half
Let customers find shipping, return, and product answers themselves. Start with 10 articles free, upgrade to Pro at $29/month when you're ready.
Start your help center