Only the questions that matter reach your team
Calli AI answers common questions before customers hit the contact form. The messages that reach your inbox are the ones that genuinely need a human. Knowledge base software that protects your team's time.
Only serious questions reach your team
Before Helpable, every question landed in your inbox, or worse, scattered across email, Slack, and social media. "How do I reset my password?" sat next to "Our integration is breaking production data." Both demanded the same attention. Your team spent half their day answering questions that a good FAQ could handle, while the genuinely urgent issues waited in the queue behind routine inquiries. With Helpable, customers interact with Calli, the AI assistant, before they ever see a contact form. Calli searches your published articles and answers the question directly if relevant content exists. The contact form only appears when Calli cannot answer or when the customer explicitly asks to reach a person. The result: the messages in your contact inbox are pre-filtered. Password reset questions get answered by Calli. Integration issues reach your team. Your support staff spends their time on the problems that actually require human judgment and technical knowledge, not on copying and pasting answers from your own documentation. Each submission arrives with context: the customer's name, email, message, which page they were on, and whether they asked Calli first. Your team sees exactly what the customer already tried, so they can skip the "did you check our docs?" step and jump straight to solving the real problem. This context saves time on both sides of the conversation and leads to faster resolution. For ecommerce teams, this is especially valuable during high-volume periods like product launches and sales events, when repetitive questions about shipping, returns, and order tracking can overwhelm a small support team. Calli handles the routine questions, and your inbox only contains the issues that need a human decision, like a damaged shipment or a billing discrepancy.
What the contact inbox includes
Three-stage status tracking
Every submission moves through New, Open, and Closed stages. See where each inquiry stands at a glance and filter your view by status to focus on what needs attention right now. Status changes are visible to all team members in real time on the Business plan.
Calli pre-filtering
Customers interact with Calli before reaching the contact form. Common questions get answered by AI using your published articles, so your inbox only contains the questions that need human attention. This reduces inbox volume significantly as your article library grows.
Full submission context
See the customer's name, email, message, which page they visited, and whether they interacted with Calli before submitting. No guessing about what they already tried. Your team can start solving the problem from the first reply instead of asking clarifying questions.
Email notifications
Get an email when new submissions arrive, with the customer's message and a direct link to the submission in your dashboard. Respond quickly without checking your dashboard constantly. On Business plans, configure which team members receive notification emails.
CSV export
Export all contact data with statuses, timestamps, and messages. Filter by date range and status before exporting so you only download the data you need. Use the CSV for monthly reporting, trend analysis, or sharing metrics with your team and leadership.
Search and filter
Find specific submissions by searching message content or email addresses. Filter by status and date range to review trends, locate a specific conversation, or audit how quickly your team responds to different types of inquiries over a given period.
Who uses the contact inbox
Customer support teams
Handle help center inquiries in one place instead of scattered email threads and Slack messages. Status tracking prevents questions from falling through the cracks, and the full submission context means your team can respond with accurate answers on the first reply without asking customers to repeat themselves.
Product teams
Review what customers ask that Calli could not answer. These gaps become your next articles and product improvements. Pair inbox insights with survey data for even deeper understanding of where your documentation and product experience fall short.
Solo founders
Stay on top of customer questions without a full ticketing system. The inbox gives you structure and tracking without the complexity of enterprise support tools. On the Pro plan at $29 per month, you get the complete inbox with search, filtering, status tracking, and CSV export.
Every unanswered question is a missing article
The contact inbox is not just a support tool. It is a content planning tool. When you see the same question arrive three times in a week, that is a clear signal to write an article covering it. Open the article editor, write the answer once, and publish it. Once the article is live, Calli starts answering that question automatically for every future visitor, and the submissions about that topic stop arriving in your inbox. This feedback loop means your knowledge base grows based on real customer needs, not guesswork or assumptions about what customers might want to know. Over time, your inbox volume decreases as your article library covers more topics. The questions that remain in your inbox are the genuinely complex ones that deserve your team's full attention and expertise. This is how a small support team handles a growing customer base without hiring proportionally more people. Well-maintained knowledge base content also benefits your visibility in AI search. Structured data on every Helpable article makes your content eligible for Google AI Overviews, ChatGPT answers, and Perplexity citations. The more complete your help center becomes, the more often AI systems reference your content when customers ask questions outside your product. Every article you write to close an inbox gap is also an article that external AI tools can surface to potential customers who are evaluating your product or looking for answers about your industry. Cross-reference inbox data with your analytics dashboard to see which search queries return no results and which articles have low helpfulness scores. Together, these signals give you a complete content roadmap driven entirely by what your customers actually need.
Frequently asked questions
Does the contact inbox replace a full ticketing system?
No. The contact inbox is designed for help center contact form submissions, not for managing complex ticket workflows with SLAs, escalations, or automated routing. Think of it as an organized inbox specifically for questions that arrive through your help center and the embeddable widget. If you need a full helpdesk with agent assignment, SLA tracking, and multi-channel ticket routing, you would use a dedicated ticketing tool alongside Helpable. For most small and mid-size teams that receive fewer than a hundred inquiries per week, the contact inbox is more than enough to stay on top of customer questions without the overhead and complexity of an enterprise ticketing system.
How does Calli reduce the number of messages that reach the inbox?
When a customer opens your help center or the embeddable widget, they interact with Calli before they ever see the contact form. Calli searches your published articles using retrieval-augmented generation and answers the question directly if the relevant content exists. The contact form only appears when Calli cannot find a relevant answer, or when the customer explicitly asks to speak to a human. This means the messages that arrive in your inbox are pre-filtered. The common, already-documented questions get answered by Calli automatically, and your team only sees the questions that genuinely need a human response. Over time, as you publish more articles based on the questions that do reach the inbox, Calli covers more topics and the inbox volume decreases further.
Can multiple team members access and manage the inbox?
Yes, on the Business plan at $79 per month and Enterprise plans starting from $599 per month. Multiple team members can view submissions, update statuses, and coordinate responses. Each team member sees the same inbox with real-time status updates, so two people do not accidentally work on the same submission without knowing. Status changes made by one team member are visible to everyone else immediately. The Pro plan at $29 per month is designed for a single operator, but that one person still gets the full inbox functionality with status tracking, search, date filtering, and CSV export for reporting.
What information is captured with each contact form submission?
Each submission includes the customer's name, email address, and their full message. Helpable also records which help center page the customer was on when they submitted the form, the exact timestamp, and whether they interacted with Calli before reaching the contact form. This context helps your team understand what the customer already tried before writing in, so you can skip the initial troubleshooting questions and get straight to the actual issue. You can use this information to identify articles that need improvement, topics that need new articles, or patterns in customer behavior that suggest a product issue rather than a documentation gap.
Can I export inbox data for reporting or analysis?
Yes. Click the export button in your inbox dashboard to download a CSV file containing all submissions with their statuses, timestamps, messages, and customer details. You can filter by date range and status before exporting, so you only get the data for the period and category you care about. This export is useful for monthly reporting, sharing support metrics with leadership, identifying trends in customer questions, or importing data into spreadsheet tools for deeper analysis. Export is available on all paid plans and there is no limit on how many times you can export or how much data you can include in a single export.
Do I get notified when a new contact form submission arrives?
Yes. Helpable sends an email notification to your configured address whenever a new submission arrives in your inbox. You can also check the inbox directly from your dashboard at any time without waiting for the notification. The notification email includes the customer's message and a direct link to the submission in your inbox, so you can read the full context and respond quickly without navigating through multiple dashboard pages. For teams on the Business plan at $79 per month, you can configure which team members receive these notification emails, so the right people are alerted without flooding everyone's email inbox with every single submission.
Let Calli handle the easy questions
The contact inbox is included on all paid plans. Pro starts at $29/month. Try free for 7 days.
Start free trial