Multiple clients, multiple help centers, one platform
Manage professional help centers for every client from a single dashboard. Custom domains, full white-label branding, team access control. Add help center delivery to your service offering.
Your clients need help centers. You need a consistent way to deliver them.
You manage websites, products, and marketing for a roster of clients. Each one asks the same question eventually: "Can you set up a help center for us?" And each time, you end up researching options, comparing pricing, evaluating tools, and picking something different depending on the client's budget and technical requirements. One client ends up on Zendesk. Another gets a Notion page with a custom domain proxy. A third client wants something embedded in their app. You are now managing three different platforms, each with its own login, pricing model, and set of limitations. This is the agency help center problem. Your clients need documentation for their products and services, but they do not have the time or expertise to set it up themselves. They hire you to handle it. And you need a platform that is consistent across clients, looks professional under each client's brand, and does not charge you per seat when you add a client team member as an editor. Helpable is built for exactly this workflow. Each client gets their own help center with their own domain, like help.clientname.com. You configure full branding with their logo, colors, and fonts. You write the initial articles covering their most common customer questions. Then you invite the client as an Editor so they can update and add articles on their own, while you retain Admin control over settings, domain, and billing. The setup takes an afternoon, not weeks. You do not need to write custom code, configure a CMS, or manage hosting. Point a CNAME record, upload a logo, pick brand colors, and start writing articles. The help center is live and fully functional the same day you start. For clients who want an embeddable widget in their app or website, it is a single script tag. For clients who want multilingual support, you enable additional languages and publish translated articles alongside the originals. The predictable pricing model is important for agencies because you can quote a fixed monthly cost to each client. The Pro plan at $29/month covers unlimited articles, a custom domain, Calli AI search, analytics, and one team member seat. Add the client as an editor with the Business plan at $79/month for unlimited seats. Factor the cost into your retainer or project invoice with a clear margin. No per-article charges, no per-visitor fees, no surprise invoices at the end of the month.
The problems agencies face with client documentation
Every client wants a different tool
Client A insists on Zendesk. Client B has Intercom. Client C wants something custom. You are managing three different platforms with three different pricing structures, three sets of credentials, and three learning curves for your team.
Per-seat pricing destroys margins
Most help desk tools charge per agent. Add a few team members across multiple client accounts and your monthly bill climbs fast. What started as $50/month becomes $500/month before you realize it. That cost comes directly out of your margins.
Clients outgrow basic tools fast
You set up a basic FAQ page for a startup client. Six months later they need a custom domain, multilingual support, and AI-powered search. Now you are migrating everything to a different platform. With Helpable, those features are included from day one.
Everything agencies need to deliver client help centers
Custom domains for every client
Each client gets their help center on their own domain with one CNAME setup. Free SSL included. help.clientA.com, support.clientB.com. Each domain is independent and configured separately.
Full white-label branding
Upload each client's logo, set their brand colors, choose fonts, and add custom CSS if needed. The help center looks like it was built specifically for that client. No Helpable branding is visible to end users.
Team roles and client access
Invite client team members as Editors so they can write and update articles. Keep Admin access for yourself to manage settings, billing, and branding. Change roles or remove access at any time.
Calli AI search for every client
Every help center includes Calli, the AI search assistant, at no extra cost. Clients' customers get instant answers from published articles. Calli's responses use only the client's content, so answers are always brand-specific.
Multilingual support
For clients with international audiences, enable multiple languages and publish translated articles. Visitors switch languages from the help center navigation. Offer multilingual documentation as an added service.
Analytics per client
Each help center has its own analytics dashboard showing article views, search queries, zero-result searches, and helpful/unhelpful votes. Include these metrics in your client reports to demonstrate value.
Calli gives your clients an AI search assistant included in the price
Every help center you set up for a client includes Calli at no additional cost. Calli reads the client's published articles and answers visitor questions with direct, conversational responses. This means each client's help center does not just display articles. It actively helps visitors find answers by understanding their questions and pulling relevant information from the content you wrote. For agencies, this is a strong selling point. You are not just delivering a static FAQ page. You are delivering a help center with AI-powered search that works 24/7, handles questions in natural language, and gets better as you add more articles. Clients see this as a significant upgrade from a basic documentation page, and it justifies the help center as a premium deliverable in your service offering. The structured data markup on every article also means your client's content is eligible for pickup by Google AI Overviews, ChatGPT, and Perplexity. When someone asks one of these AI tools a question about your client's product or service, the help center article can appear as the source. That is organic visibility for your client from content you helped create, which strengthens your relationship and demonstrates ongoing value.
Predictable costs you can bill through to clients
The Pro plan at $29/month per help center covers everything most clients need: unlimited articles, custom domain, Calli AI search, analytics, branding customization, and one team member seat. The Business plan at $79/month adds unlimited team members for clients who need multiple editors. Enterprise plans start at $599/month and include multiple help centers under one account with centralized management. There are no per-article limits, no per-visitor charges, and no per-seat fees on the Business and Enterprise plans. You can add your content strategist, the client's marketing coordinator, and a freelance writer to the same help center without any extra cost on the Business plan. This makes pricing straightforward for your proposals and retainers. Every plan includes a 7-day free trial with no credit card required.
Frequently asked questions
How do agencies manage multiple client help centers with Helpable?
Each client gets their own Helpable help center with a separate subscription, custom domain, and branding configuration. You log into each client's help center from the Helpable dashboard. For agencies managing many clients, Enterprise plans starting at $599/month support multiple help centers under a single account, so you can switch between client help centers without logging out and back in. Each help center operates independently with its own articles, categories, branding, and settings. Your team members can be assigned to specific client help centers or given access to all of them depending on their roles. This gives you a centralized management experience without mixing client content together.
Can I give clients access to edit their own help center?
Yes. On the Business plan at $79/month, you can invite unlimited team members with Admin or Editor roles. For client access, the Editor role is usually the right choice. Editors can create, edit, publish, and delete articles, and they can manage categories. They cannot access billing information, change domain settings, or modify branding configuration. This means your client can log in and update their own articles or write new ones, while you retain control over the help center's appearance, domain, and account settings. If a client wants full control, you can add them as an Admin. You can also change roles at any time from the Team settings page without any disruption.
What happens if a client wants to take over their help center?
Transferring ownership is straightforward. You add the client as an Admin on their help center account, and they set up their own billing. Once billing is transferred, you can remove yourself from the account. All content, settings, branding, domain configuration, and published articles remain exactly as they were. Nothing is deleted or reset during the transfer. The client continues using the same help center URL and their visitors see no change. This is important for agencies because it means you can build a complete help center as a deliverable, hand it over to the client, and move on without any data loss or migration complexity.
How does the white-label branding work for agency clients?
Each Helpable help center has its own branding settings, completely separate from any other help center. You upload the client's logo, set their primary brand colors, choose heading and body fonts, and add custom CSS if needed for fine-tuning. The help center, the embeddable widget, and the contact form all reflect these branding choices. There is no Helpable branding visible to the client's end users. The help center appears at the client's own domain, like help.clientname.com, with their logo and colors throughout. For agencies, this means every client gets a help center that looks like it was custom-built for their brand, even though you set it up in the same platform you use for all your clients.
Can each client help center support multiple languages?
Yes. Helpable supports multilingual help centers where you can publish articles in multiple languages and visitors can switch between them. This is particularly valuable for agencies whose clients serve international audiences. Each language version has its own set of articles, so translations can be tailored to each market rather than being direct word-for-word translations. The language switcher appears in the help center navigation automatically once you enable additional languages. For agencies, this means you can offer multilingual help center setup as an additional service for clients who sell internationally, adding value to your deliverable without needing a separate tool or platform.
What does it cost to run help centers for multiple clients?
The Pro plan at $29 per month per help center covers unlimited articles, a custom domain, Calli AI search, analytics, branding customization, and one team member seat. For clients who need multiple editors, the Business plan at $79 per month adds unlimited team members. For agencies managing many clients, Enterprise plans start at $599 per month and support multiple help centers under one account with centralized management. There are no per-article limits, no per-visitor charges, and no hidden fees. The flat pricing model works well for agencies because you can quote a fixed cost to each client for their help center, factor it into your retainer or project fee, and know exactly what your cost will be every month.
Set up your first client help center this afternoon
7-day free trial, no credit card required. Custom domain, full branding, and Calli AI search included on every plan.
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