Run NPS, CSAT, and custom surveys on your help center pages
Collect feedback at the exact moment customers finish reading your docs. Set up surveys that trigger on specific pages with automatic CSV export.
What the surveys feature does
Helpable's surveys feature lets you add feedback collection directly to your help center pages. You can create NPS (Net Promoter Score) surveys, CSAT (Customer Satisfaction) surveys, or fully custom surveys with your own questions and rating scales. Surveys trigger automatically when someone visits specific pages you choose. When a customer reads your billing FAQ, they see a CSAT survey. When they finish your onboarding guide, they see an NPS survey. The responses export to CSV so you can analyze trends and track satisfaction scores over time. No external survey tools needed. Everything runs inside your help center, matching your brand colors and design. Customers stay on your domain instead of getting redirected to a third-party survey platform.
What you can do with it
NPS and CSAT surveys
Standard Net Promoter Score (0-10 scale) and Customer Satisfaction surveys built in. No setup required.
Custom survey questions
Create surveys with your own questions, rating scales, and multiple choice options for specific feedback needs.
Per-page triggers
Set which articles trigger which surveys. Show billing satisfaction surveys only on billing pages.
CSV export
Export all survey responses with timestamps, page URLs, and customer details to analyze in Excel or Google Sheets.
Brand matching
Surveys inherit your help center's colors, fonts, and styling. No external survey branding.
Response tracking
See survey completion rates per page and track satisfaction trends over time in your analytics dashboard.
Who uses help center surveys
Product teams
Track how well documentation helps users complete tasks and identify knowledge gaps.
Support teams
Measure whether self-service content actually reduces tickets and improves satisfaction.
Customer success teams
Collect NPS scores from customers who engage with help content during onboarding.
Frequently asked questions
Can I customize survey questions beyond NPS and CSAT?
Yes. You can create fully custom surveys with your own questions, rating scales (1-5, 1-10, thumbs up/down), and multiple choice options. Set different surveys for different pages based on what feedback you need.
How do I export survey responses for analysis?
Click the export button in your surveys dashboard to download a CSV file with all responses, timestamps, page URLs, and customer information. Import this into Excel, Google Sheets, or your analytics tools.
Do surveys slow down my help center or affect SEO?
No. Surveys load after the page content finishes loading, so they don't impact page speed or search rankings. They're also hidden from search engines while remaining visible to your actual customers.
Can I show different surveys to different customer segments?
Currently surveys trigger based on which page someone visits. You can set up different surveys for different articles, but not based on customer properties like subscription tier or location.
Start collecting feedback on your help center
Set up NPS and CSAT surveys in minutes. 7-day free trial, no credit card required.
Start free trial