Invite your team with Admin and Editor roles
Give your teammates the exact level of access they need to contribute to your help center without compromising control.
Two roles, clear permissions
Team Access lets you invite colleagues to your Helpable account with either Admin or Editor permissions. Admins can do everything you can: edit articles, change settings, manage billing, and invite more team members. Editors can write and publish articles but can't access account settings or billing information. Each team member gets their own login credentials. They see the same dashboard you do, but with features limited based on their role. All changes are tracked so you know who published what and when. No shared passwords, no confusion about who can access what. This feature is included with Business plans at $79/month. There's no per-seat pricing—invite as many team members as you need for the same flat rate.
What you can do with it
Admin role permissions
Full access to everything: articles, settings, billing, team management, and analytics. Same as the account owner.
Editor role permissions
Can create, edit, and publish articles. Can't access account settings, billing, or invite other users.
Individual login credentials
Each team member gets their own email/password login. No shared accounts or confusing access tokens.
Activity tracking
See who made changes to articles and when. Author names appear on published articles automatically.
Unlimited team size
No per-seat fees. Invite 3 people or 30 people for the same $79/month Business plan price.
Role switching
Change someone from Editor to Admin (or vice versa) anytime. Remove team members when they leave your company.
Perfect for teams that share writing duties
Support teams
Multiple support reps can contribute articles without sharing login credentials.
Product teams
Product managers write feature docs while support handles troubleshooting guides.
Growing startups
Let subject matter experts write their own sections while maintaining editorial control.
Frequently asked questions
What's the difference between Admin and Editor roles?
Admins have full access to everything including billing and settings. Editors can only create and publish articles—they can't change account settings, invite users, or see billing information. Both roles can see analytics and manage articles.
How many team members can I invite?
Unlimited. Business plans include team access for $79/month flat rate with no per-seat pricing. Invite as many Admins and Editors as you need for the same price.
Can I see who made changes to articles?
Yes. Each article shows who created it and when. All edits are tracked with timestamps and author information. Published articles automatically display the author's name unless you choose to hide it.
What happens if I downgrade from Business to Pro?
All team members except the account owner lose access immediately. The help center stays online and all articles remain published, but only the original account owner can log in to make changes.
Start collaborating with your team
Business plans include unlimited team access for $79/month. Start your 7-day free trial.
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