Knowledge base software.
One flat price. No per-agent fees.
Helpable is the knowledge base software that gives your customers a searchable help center on your domain, an AI assistant that answers questions instantly, and a contact inbox for everything else. Every plan includes Calli AI. No hidden costs. No seat-based pricing. Start with a 7-day free trial, no credit card required.
- ✓250 Calli AI answers/month
- ✓Unlimited articles + help centers
- ✓Custom domain + free SSL
- ✓Embeddable widget with Calli AI
- ✓Contact inbox (New / Open / Closed)
- ✓NPS, CSAT + custom surveys
- ✓50+ languages + automatic hreflang
- ✓Full analytics + Google Analytics
- ✓Structured data (FAQPage, HowTo, Article)
- ✓Custom CSS, fonts + favicon
- ✓No Helpable branding
- ✓Article scheduling + auto-save
- ✓2,000 Calli AI answers/month
- ✓AI Writer Plus: draft articles in seconds
- ✓Bulk Localization: translate everything in one click
- ✓Smart FAQ Creator + TL;DR generator
- ✓URL-to-Article: paste a URL, get a help article
- ✓Tone-of-Voice Fixer + Step-by-Step Clarifier
- ✓Everything in Pro
- ✓Unlimited team members (Admin + Editor)
- ✓Advanced analytics + content gap reports
- ✓Priority support (4h response)
- ✓10,000+ Calli AI answers + custom limits
- ✓Custom Context (RAG): train Calli on your PDFs
- ✓All AI Content Tools
- ✓Unlimited team members
- ✓Dedicated onboarding session
- ✓SLA guarantee (99.9% uptime)
- ✓Enterprise-grade security + custom DPA
- ✓Custom contract + invoicing
- ✓Priority support with dedicated contact
All prices exclude VAT. Annual plans save 2 months. Cancel any time during your trial.
Every feature, side by side.
See exactly what you get on each plan. No asterisks, no footnotes, no surprises after checkout.
| Pro · $29/mo | Business · $79/mo | Enterprise | |
|---|---|---|---|
| Articles + help centers | Unlimited | Unlimited | Unlimited |
| Calli AI answers/month | 250 | 2,000 | 10,000+ |
| Custom domain + SSL | ✓ | ✓ | ✓ |
| Embeddable widget | ✓ | ✓ | ✓ |
| Contact inbox | ✓ | ✓ | ✓ |
| NPS / CSAT surveys | ✓ | ✓ | ✓ |
| 50+ languages + hreflang | ✓ | ✓ | ✓ |
| Analytics + GA sync | ✓ | ✓ Advanced | ✓ Advanced |
| Structured data (SEO) | ✓ 4 schemas | ✓ 4 schemas | ✓ 4 schemas |
| Custom CSS + favicon | ✓ | ✓ | ✓ |
| Remove branding | ✓ | ✓ | ✓ |
| Team members | 1 user | Unlimited | Unlimited |
| AI Writer Plus | — | ✓ | ✓ |
| Bulk Localization | — | ✓ | ✓ |
| Smart FAQ Creator | — | ✓ | ✓ |
| URL-to-Article | — | ✓ | ✓ |
| Custom Context (RAG) | — | — | ✓ |
| Content gap reports | — | ✓ | ✓ |
| Dedicated onboarding | — | — | ✓ |
| SLA guarantee | — | — | ✓ 99.9% |
| Custom DPA | — | — | ✓ |
| Support | Priority (4h) | Dedicated |
Knowledge base software pricing,
compared honestly.
Most help desk software charges per agent, per seat, or per resolution. Helpable is a flat monthly rate regardless of team size.
| Helpable | Zendesk | Freshdesk | Intercom | Help Scout | |
|---|---|---|---|---|---|
| Starting price | $29/mo flat | $55/agent/mo | $15/agent/mo | $39/seat/mo | $50/user/mo |
| 10-person team cost | $29/mo | $550/mo | $490/mo | $390/mo | $500/mo |
| AI assistant | ✓ Calli (included) | ✓ $1/resolution | ✓ Freddy (paid) | ✓ Fin ($0.99/res) | — |
| Knowledge base | ✓ Core product | ✓ Guide module | ✓ Secondary | ✓ Secondary | ✓ Docs |
| Embeddable widget | ✓ Built-in | — add-on | — | ✓ | — |
| NPS / CSAT surveys | ✓ Built-in | ✓ paid add-on | — | ✓ paid | — |
| Structured data | ✓ 4 schemas | ✓ Limited | — | — | — |
| Free trial | 7 days, no card | 14 days | 21 days | 14 days | 15 days |
Competitor pricing as of April 2025. Full Zendesk comparison · Full Freshdesk comparison · Full Intercom comparison
Features that earn their place on every plan.
Structured data for AI visibility
Every article you publish generates FAQPage, HowTo, Article, and BreadcrumbList schema automatically. Your knowledge base content can surface as direct answers in ChatGPT, Perplexity, and Google AI Overviews. Ticket deflection extends beyond your help center into AI search channels you do not even manage.
Embeddable widget with Calli AI
One script tag adds a floating help button to your product. Customers search articles and ask Calli questions without leaving the page they are on. The widget loads your full knowledge base inline. Configurable color, position, and welcome message from your dashboard.
AI Writer Plus (Business)
Draft articles from a URL, translate your entire knowledge base in one click, generate FAQ sections automatically, rewrite content in your brand voice. Nine AI tools that turn a 30-minute writing task into a 3-minute review. Available on Business and Enterprise plans.
Contact inbox with Calli context
When Calli cannot answer a question, it opens your contact form with the full conversation attached. Your team sees the question, what Calli tried, and where the knowledge base fell short. No customer has to explain themselves twice.
Custom Context for Enterprise (RAG)
Upload PDF manuals, product specs, and internal documentation. Calli uses retrieval-augmented generation to search these alongside your articles. For companies with extensive technical documentation that lives outside the help center.
50+ languages with automatic hreflang
Publish your knowledge base in any language. Translation groups connect articles across languages. The language switcher and hreflang tags are generated automatically. Google indexes each language version separately for international SEO.
Common questions about pricing.
Is there a free trial?
Yes. Every plan includes a 7-day free trial with no credit card required. You get full access to every feature on your chosen plan during the trial period. If you do not upgrade, your help center stays online but editing is locked. You can upgrade at any time to resume editing and publishing.
What happens when I run out of Calli AI answers?
Your help center and all published articles continue to work normally. Calli stops responding to new questions until your monthly allowance resets on the 1st. Visitors can still search articles, read content, and use the contact form. On Pro and Business you can purchase additional answer packs from your dashboard. Enterprise customers have custom limits that can be adjusted at any time.
Can I switch plans later?
Yes, you can upgrade or downgrade at any time from your dashboard. When you upgrade, the new features activate immediately and you are charged the prorated difference. When you downgrade, you keep access to your current plan until the end of the billing period. No data is ever deleted when you change plans.
Do you charge per agent or per seat?
No. Helpable uses flat-rate pricing. Pro is $29/month regardless of how many people read your help center. Business is $79/month with unlimited team members. There are no per-user fees, no per-resolution charges, and no overage penalties. A team of 10 pays the same as a team of 1 on the same plan.
What is the difference between Pro and Business?
Pro gives you the full knowledge base platform: unlimited articles, custom domain, embeddable widget with Calli AI (250 answers/month), contact inbox, surveys, multilingual support, and full SEO. Business adds all AI Content Tools (AI Writer Plus, Bulk Localization, Smart FAQ Creator, and six more), unlimited team members with Admin and Editor roles, advanced analytics with content gap reports, and 2,000 Calli AI answers per month.
How does Helpable pricing compare to Zendesk?
Zendesk Suite starts at $55 per agent per month. A 10-person support team costs $550/month before any AI add-ons. Zendesk AI costs an additional $1 per automated resolution. Helpable is $29/month flat for Pro or $79/month flat for Business, regardless of team size. Calli AI is included in the price with no per-resolution charges. For teams that primarily need a knowledge base with AI-powered self-service, Helpable delivers the same outcome at a fraction of the cost.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe. Annual plans are available at a discount of two months free. Enterprise customers can pay via invoice with custom payment terms. All prices are in USD. EU customers see VAT added at checkout based on their country.
Do my articles appear in AI search engines like ChatGPT?
Helpable automatically generates structured data (FAQPage, HowTo, Article, BreadcrumbList schema) for every article you publish. This structured data is what AI systems like ChatGPT, Perplexity, and Google AI Overviews use to find and cite direct answers. When a customer asks an AI assistant about your product, the answer can come from your published knowledge base articles. This happens automatically on every plan, no configuration needed.
Start building your knowledge base today.
7-day free trial. No credit card. No setup call. Your first article can be live in 15 minutes.
Pro $29/month · Business $79/month · Enterprise from $599/month