Enterprise knowledge base software
that scales with your entire organization.
Helpable Enterprise gives large teams a centralized knowledge base with Calli AI, Custom Context (RAG), unlimited team members, and a dedicated SLA. Your enterprise service desk software should not charge you per agent or per seat. Helpable charges one flat rate, starting at $599 per month, no matter how many people contribute. Deploy an enterprise knowledge base on your own domain, embed it inside your product, and let Calli answer questions from your articles and uploaded documents automatically.
Custom contract - Dedicated onboarding - SLA guarantee
Calli AI with Custom Context.
Your enterprise helpdesk software, automated.
Most enterprise knowledge base platforms sell AI as a paid add-on or limit it to basic keyword search. Helpable includes Calli on every plan, and the Enterprise tier adds Custom Context (RAG) so Calli can answer from documents you have not published as articles yet.
Calli AI Assistant
Calli reads every article in your enterprise knowledge base and every document you upload through Custom Context. When a customer asks a question, Calli finds the relevant passage, composes a conversational answer, and includes a source link. Your team handles fewer repetitive tickets. Calli handles 10,000+ questions per month on the Enterprise plan, with custom limits available for high-volume organizations. Unlike other enterprise helpdesk software that charges per resolution, Helpable includes all AI answers in your flat monthly rate.
Custom Context (RAG)
Upload PDFs, product manuals, internal policies, and training guides. Calli uses retrieval-augmented generation to reference these documents when answering questions. Your enterprise knowledge management does not have to start from scratch. Feed Calli everything your organization already has, and it becomes available to customers and internal teams instantly. Documents are encrypted, stored securely, and never used to train any external model. This is the feature that turns a standard knowledge base into a full knowledge management software solution for enterprises.
AI Content Tools
Enterprise teams produce hundreds of articles. AI Writer Plus helps authors draft, rewrite, summarize, and translate articles in seconds instead of hours. Smart FAQ generates question-and-answer articles from raw notes. Combined with Bulk Localization, your team can maintain a complete, multilingual enterprise knowledge base without doubling headcount. All AI Content Tools are included on the Enterprise plan at no extra cost.
Unlimited Admin and Editor roles.
No per-seat fees. Ever.
Enterprise teams need flexibility. Your knowledge base is maintained by product managers, support leads, technical writers, and engineers across departments. Every other enterprise service desk software charges per seat, which means you either limit who can contribute or you pay more every quarter. Helpable's Enterprise plan includes unlimited team members at no additional cost. Invite every person who needs access. Assign Admin or Editor roles based on responsibility. Admins manage settings, billing, and team invitations. Editors write and publish articles. Nobody is locked out because of a seat limit.
- ✓Unlimited team members on the Enterprise plan
- ✓Two roles: Admin (full access) and Editor (content only)
- ✓Manage multiple help centers from a single dashboard
- ✓No shared credentials - every team member has their own login
- ✓Add or remove team members at any time without changing your bill
- ✓Activity tracking across all team contributions
Enterprise-grade security
for your knowledge management software.
Your enterprise knowledge base contains product documentation, internal processes, and customer-facing policies. Helpable protects that content with infrastructure-level security, data encryption, and access controls that meet enterprise procurement requirements.
Data encryption
All data is encrypted in transit via TLS 1.2+ and encrypted at rest. Custom Context documents, article content, and team data are protected at every layer.
Access controls
Role-based access for every team member. Admin and Editor roles limit who can change settings, publish articles, or manage billing. SSO integration available.
Custom DPA
Enterprise customers receive a custom data processing agreement (DPA) that satisfies your legal and compliance teams. Data residency options available during onboarding.
Audit logging
Every article edit, team role change, settings update, and publication event is logged. Your compliance team can review who did what and when.
SOC 2 and GDPR
Helpable is built on infrastructure that supports SOC 2 Type II and GDPR compliance. We provide documentation and controls reports for your security review.
99.9% uptime SLA
Enterprise customers receive a 99.9% uptime guarantee backed by financial credits. Your help center stays available for customers and internal teams around the clock.
Enterprise teams publish once.
Customers find answers everywhere.
Every article your team publishes generates structured data automatically: FAQPage, HowTo, and Article schema. This means your knowledge base content can surface as direct answers in ChatGPT, Perplexity, and Google AI Overviews. When customers search for your product in AI assistants, the answers come from your published articles. Ticket deflection extends beyond your help center into channels you do not even manage. No developer required, no extra configuration. Your content works harder because the infrastructure handles the rest.
One price. Unlimited team members.
No surprises on your invoice.
Enterprise knowledge base software should not punish you for growing your team. Helpable charges a flat monthly rate. No per-agent fees. No per-seat multipliers. No resolution-based billing.
- ✓10,000+ Calli AI answers + custom limits
- ✓Custom Context (RAG) - train Calli on PDF documents
- ✓All AI Content Tools (AI Writer Plus, Bulk Localization, Smart FAQ)
- ✓Unlimited team members (Admin + Editor)
- ✓Unlimited articles and help centers
- ✓Custom domain + free SSL
- ✓Embeddable widget with Calli inside
- ✓Contact inbox
- ✓NPS / CSAT surveys
- ✓Dedicated onboarding and account manager
- ✓SLA guarantee with 99.9% uptime
- ✓Enterprise-grade security and custom DPA
- ✓Custom contract and invoicing
Looking for a smaller plan? See all plans from $29/month
Organizations that chose Helpable
for their enterprise knowledge base.
"We evaluated five enterprise helpdesk software vendors. Three charged per agent, one had a 12-week implementation timeline, and the last wanted $2,000/month before we even added AI. Helpable gave us everything we needed at a fraction of the cost. Calli now handles over 6,000 questions a month from our knowledge base. Our support team focuses on complex cases instead of repeating the same answers."
"Custom Context changed our approach to knowledge management software entirely. We uploaded 400 pages of API documentation as PDFs, and Calli started answering developer questions accurately within the hour. Our developers used to spend 20 minutes per question searching through docs. Now they ask Calli and get a direct answer with a link to the source. It is the most practical AI feature I have seen in any enterprise service desk software."
"We serve customers in nine countries. Bulk Localization saved us from hiring a dedicated translation team. We translated our entire knowledge base - 180 articles - into four languages in one afternoon. The translation groups keep everything in sync. When we update the English article, the system flags the translations for review. No other knowledge management software we tested had this built in without a third-party integration."
What makes Helpable different from other enterprise helpdesk software?
How does Custom Context (RAG) work for enterprise knowledge management?
Can Helpable handle knowledge management software needs for global teams?
What security and compliance standards does the Enterprise plan include?
What does the SLA guarantee cover on the Enterprise plan?
How does onboarding work for enterprise teams, and how long does it take?
Your organization deserves an
enterprise knowledge base that works.
Stop paying per agent. Stop waiting months for implementation. Helpable Enterprise gives you Calli AI with Custom Context, unlimited team members, Bulk Localization, dedicated onboarding, and a real SLA. From $599 per month, flat. Talk to our sales team and get started within two weeks.
Enterprise from $599/month - Custom contract - Dedicated onboarding - SLA guarantee