A Gorgias alternative that answers questions before they become tickets.
Gorgias charges per ticket. Helpable prevents the tickets Gorgias would handle.
Free plan available. No card required.
The Black Friday invoice
October. Black Friday is 6 weeks away. You open Gorgias. Ticket volume forecast: 3,200/month. Current bill: $300. Projected November bill: $900. The questions driving that volume? Shipping times. Return policy. Where is my order. The same answers. 3,200 times. Answers that are on your website. That nobody finds. Because there is no searchable knowledge base.
You are paying per question. Every question your knowledge base could answer for free is a line item on your Gorgias invoice.
The bill nobody shows you
You check your November invoice.
$900.
For answering "where is my order"
four thousand times.
The answer was on your tracking page
the entire time.
Where Gorgias earns its price
- Best Shopify order management in any helpdesk
- Ecommerce automations (refunds, order edits, tracking)
- Revenue attribution for support conversations
A different approach
Helpable does not handle tickets. It answers the questions before they become tickets.
Your knowledge base
Publish shipping, returns, and FAQ articles on your own domain. Customers find answers before they email.
Calli AI
Instant answers from your documentation. No per-question fee. Flat rate.
Email handover
When Calli cannot help, the question goes to your inbox with full context attached.
Gorgias vs Helpable
| Feature | Helpable | Gorgias |
|---|---|---|
| Pricing | $79/mo flat | Per ticket volume |
| Shopify integration | Basic | Deep native |
| Knowledge base | Full-featured | Minimal |
| AI search | Included | None |
| Deflection analytics | Built-in | None |
| Best for | Ticket prevention | Shopify order mgmt |
When Gorgias is still the right choice
- Shopify stores where order management is the core workflow
- Revenue attribution for support conversations matters to your business
- Low ticket volume where per-ticket pricing stays affordable
Handle orders with Gorgias.
Prevent the questions with Helpable.
Flat pricing. No per-ticket fees. Live in one day.
Also see:
Home · Pricing · Calli AI · Embeddable widget