Your compliance team cannot afford a rogue support reply.

One bad support reply about a fee, and legal is writing memos for a month.

Calli only answers from articles your legal team approved. No free-form LLM, no hallucinated fee schedules. How Calli is grounded.

Zendesk's AI is trained on the whole internet. That is a compliance problem.

Calli is grounded exclusively in your published KB. Every answer links to the source article. Audit-friendly by design. Helpable vs Zendesk.

You have banking, cards, and crypto products. Each needs its own docs and access rules.

Scale plan gives you 3 knowledge bases with private sections and login-wall control. Compliance-friendly structure out of the box. See Scale.

Grounded, source-linked, auditable.

Calli answers only from your articles, refuses to answer what it does not know, and cites the source on every reply. Every answer is auditable back to the approved article. How Calli works.

Built in Europe, data stays in Europe.

Data residency in the EU, by default. GDPR by design, not as an afterthought. No DPAs to negotiate, no cross-border transfer fine print, no surprise US sub-processor in the supply chain.

Access control without a second platform.

Broker-only docs behind login. Separate KBs for separate products, banking, cards, crypto. Access control built in, no need to buy a separate intranet platform. See Scale.

Where is our data hosted?

Helpable is built in Europe and hosts customer data in the EU. Data residency is GDPR-native, not a bolt-on region toggle. No cross-Atlantic transfer contracts, no Privacy Shield workarounds, no surprise US sub-processor buried in a T&C.

Does Calli produce auditable answers?

Every Calli reply links back to the source article it pulled from. If legal approves the article, the reply is approved by extension. When a question has no grounded answer, Calli says so rather than inventing one. That audit trail is the whole point.

Can I put broker-only or staff-only docs behind a login wall?

Yes. On the Scale plan you can mark sections as private and require login. Use it for broker manuals, compliance runbooks, and internal product specs that should not be on the open web.

How does the compliance review workflow actually work?

Your legal team approves articles once in the editor, then publishes. Calli is grounded only in published articles. You are not reviewing every customer reply, you are reviewing the source content, which is a much shorter list and a much cleaner audit.

What does Helpable cost for a fintech?

Scale is $199/month flat. Includes 3 knowledge bases, private sections with login-wall, 40,000 Calli answers, unlimited team members, webhooks and Zapier, and 2h priority support. Business is $79/month for smaller teams. 7-day free trial, no card required.