A Hiver alternative with a knowledge base built for measurable deflection.
Hiver works beautifully inside Gmail. Its knowledge base is new and lacks deflection analytics.
Free plan available. No card required.
The knowledge base you cannot measure
Your team loves working in Gmail. Hiver makes it feel like a real help desk. You added the knowledge base feature. Published 30 articles. Customers still email the same questions. You check analytics. Page views: 800 last month. Support emails: 240 last month. Did those 240 people see the articles? Did they search and not find them? Hiver cannot tell you. The knowledge base launched in 2026. Deflection analytics are not there yet.
A knowledge base you cannot measure is a knowledge base you cannot improve.
Per-user pricing with a basic knowledge base
You built the knowledge base.
You published the articles.
You just cannot tell
if any of it is working.
Page views tell you who visited.
Not who did not email.
Where Hiver earns its price
- Zero learning curve for teams already living in Gmail
- Works entirely inside Gmail without switching tools
- Good shared inbox collaboration for email-first teams
A different approach
Helpable does not replace your inbox. It reduces what arrives in it.
Established knowledge base
A mature, full-featured knowledge base on your own domain. Not an add-on. The core product.
Calli AI search
Customers describe their problem. Calli finds the answer. Fewer emails reach your shared inbox.
Deflection analytics
Know which articles prevent emails and which ones need rewriting. Measure what matters.
Hiver vs Helpable
| Feature | Helpable | Hiver |
|---|---|---|
| Pricing | $79/mo flat | $19/user/mo |
| KB maturity | Established | New (2026) |
| Deflection analytics | Built-in | None |
| AI search | Built-in | None |
| Gmail integration | No | Native |
| Best for | Self-service focused teams | Gmail email teams |
When Hiver is still the right choice
- Email-first teams that refuse to leave Gmail for any reason
- Companies where a shared inbox is the only support need and self-service is secondary
Your inbox is covered.
Your knowledge base is not.
Helpable fills that gap.
$79/month flat. AI search. Deflection analytics. Live in one day.
Also see:
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