“How do I cancel my membership?” Asked 30 times a week.

Front desk staff spend half their shift answering billing and cancellation questions.

Publish the answers once on help.yourgym.com. Calli handles them 24/7. See Calli.

Class schedule changes weekly and confused members email instead of checking the app.

Articles with auto-updating schedule tables, linked from the class booking page. Calli answers "what time is Pilates Tuesday".

You run 5 studios across the city. Each has different schedules, trainers, rules.

Scale: 3 knowledge bases for 3 locations or concepts. One account, three branded help centers. Pricing.

Members ask, get an answer, book the class.

One script tag. Members ask questions on the class booking screen, get an answer without leaving the page, and finish booking. No email, no front desk call. Widget docs.

Studio A, Studio B, corporate programs.

Each with its own domain and content. Different schedules, different trainers, different rules, all cleanly separated. One dashboard to run the lot. See Scale plan.

Looks native to your app, not a third-party tool.

Your logo, your colors, your voice, your custom domain. Zero Helpable branding in the way. Members see a continuous experience from your app to help and back. Branding options.

Does the widget work inside Mindbody, ClassPass, or my custom app?

Yes. The widget is one script tag, so it drops into anything that lets you add HTML: your Mindbody-branded site, your custom React Native app via WebView, your WordPress member portal, or your ClassPass partner page. Members search your FAQ and ask Calli without leaving the class booking screen. Configurable color, position, welcome message, and mobile auto-open. No vendor integration required.

I run 5 studios. Can I separate them?

Yes, on the Scale plan. You get 3 knowledge bases under one account, each with its own content, its own custom domain, and its own branding. Run downtown.yourgym.com, westside.yourgym.com, and corporate-wellness.yourgym.com as three separate help centers. One login, one bill, three branded experiences. If you have more than 3 locations that need full separation, talk to us about how to structure it.

What billing and cancellation articles should I publish first?

Start with the ones your front desk answers every day: how to cancel, how to freeze a membership, when billing runs, what happens if a payment fails, how to update a card, refund policy, class no-show fees, and how to transfer a membership. Write each one once, link to it from confirmation emails and your member app. Most gyms get 60 to 70% of billing and cancellation calls deflected in the first month.

Can I make it look like my brand?

Yes. Full branding on every plan: your logo, your brand colors, your custom domain like help.yourgym.com. The widget embed uses your colors and voice too. Members see a continuous experience from your app to the help center and back. No Helpable branding in the way. Just your gym, answered.

What does Helpable cost for a gym or studio?

Pro is $29/month with unlimited articles, custom domain, widget, Calli AI, analytics, and one team member seat. Perfect for single studios. Business is $79/month with unlimited team members for front desk plus ops plus billing teams. Scale is $199/month with 3 knowledge bases for chains, concepts, or corporate wellness programs. 7-day free trial, no card.