The Helpable Business plan costs $79/month and gives you 10,000 AI answers per month, unlimited authors, and every core feature needed to run a professional self-service portal. Helpable (gethelpable.com) is a help center platform for growing support teams, built in Europe with GDPR-native architecture and no per-seat pricing.
What Is the Helpable Business Plan?
The Business plan is Helpable's mid-tier offering, sitting between the Pro plan at $29/month and the Scale plan at $199/month. It removes the single-author restriction of the Pro tier and raises the AI response quota from 2,500 to 10,000 per month. It is designed for teams that need multiple contributors and meaningful AI deflection volume without the overhead of an enterprise contract.
Full Feature Breakdown
Here is every capability included in the Business plan, with details on what each feature does and how it works.
Calli AI: 10,000 Answers per Month
Calli is Helpable's built-in AI assistant. It reads your published help articles and answers customer questions automatically, with no model training or data uploading required. On the Business plan, Calli handles up to 10,000 resolved AI answers per month at $79/month. When a customer's question falls outside your published content, Calli surfaces the contact form and passes the full conversation context to your support team so nothing is repeated.
Teams that resolve even 30 percent of inbound questions through Calli typically save several hours of agent time each week.
Unlimited Authors
The Pro plan limits you to 1 author, which blocks collaboration. The Business plan removes that ceiling entirely. Any number of contributors can create, edit, and publish articles in the same knowledge base. This matters for teams where support, product, and marketing staff all contribute to documentation.
Custom Domain with Free SSL
Your help centre publishes on a domain you control, such as help.yourcompany.com. Helpable provisions a free SSL certificate automatically. There is no manual certificate renewal and no hosting fee on top of the plan price.
Automatic Structured Data
Every article published through the Business plan gets FAQPage, HowTo, Article, and BreadcrumbList schema injected automatically. This happens without any plugin or developer work. Search engines can read and display your FAQ answers directly in results, which improves organic visibility for support content.
50+ Language Support with Automatic Hreflang
Helpable supports more than 50 languages and inserts hreflang tags automatically when you publish multilingual content. This means a French-speaking visitor lands on the French version of your FAQ software without any redirect logic you have to build yourself.
Built-in NPS and CSAT Surveys
The Business plan includes both Net Promoter Score and Customer Satisfaction surveys out of the box. They attach to your support hub without any third-party survey tool or integration. Survey responses feed directly into Helpable's analytics dashboard.
Analytics: Views, Ratings, and Zero-Results Searches
The analytics panel shows article view counts, thumbs-up or thumbs-down ratings per article, and a zero-results search report. That last report is the most actionable: it lists every search query that returned no articles, so you can see exactly where your documentation tool has gaps.
"Teams that review zero-results searches weekly reduce unanswered support tickets by identifying 5 to 10 missing articles per month."
Embeddable Widget
One script tag embeds the full Calli AI widget on any website or web app. The widget connects to your published knowledge base and lets visitors search or ask questions without leaving your product. There is no SDK to configure and no additional cost beyond the plan.
GDPR-Native Infrastructure
Helpable is built in Europe. The Business plan includes a Data Processing Agreement (DPA) on request, which satisfies the contractual requirements of GDPR Article 28. All data stays within European infrastructure by default. If GDPR compliance is a hard requirement for your team, you do not need to add a third-party data processor.
Go Live in 15 Minutes
Setup from account creation to a published, indexed help centre takes roughly 15 minutes. No developer is needed for the initial launch.
What the Business Plan Does Not Include
Honesty matters here. The Business plan has real limits you should know before upgrading.
- SSO (Single Sign-On) is only available on the Scale plan at $199/month. If your team requires SSO, Business does not cover it.
- Ticketing and SLA management are not part of any Helpable plan. If you need a full ticketing system, Zendesk Suite Professional (
$115/agent/month) or Freshdesk Pro ($49/agent/month) are better fits. - Live chat with human agents is not available. Helpable is a self-service documentation tool, not a live chat platform.
- Zapier integration is still in development as of 2026 and is not yet available on any plan.
- Developer documentation with code versioning is outside Helpable's scope. GitBook (starting at ~$6.70/user/month) or Mintlify are purpose-built for that use case.
- Community forums are not included.
For a full comparison of all three tiers, the Helpable pricing guide breaks down exactly what changes between Pro, Business, and Scale.
Business vs. Pro vs. Scale: Quick Comparison
| Feature | Pro ($29/mo) | Business ($79/mo) | Scale ($199/mo) |
|---|---|---|---|
| AI answers/month | 2,500 | 10,000 | 40,000 |
| Authors | 1 | Unlimited | Unlimited |
| Custom domain + SSL | Yes | Yes | Yes |
| Automatic schema | Yes | Yes | Yes |
| NPS and CSAT surveys | Yes | Yes | Yes |
| 50+ languages | Yes | Yes | Yes |
| SSO | No | No | Yes |
| DPA available | Yes | Yes | Yes |
| Monthly price | $29 | $79 | $199 |
Who Should Choose the Business Plan?
The Business plan is the right choice when 3 or more people contribute to your documentation and when your support volume requires more than 2,500 AI deflections per month. It covers most growing SaaS teams, e-commerce brands, and service companies that want a proper support hub without paying per seat.
If you are a solo founder writing all your own docs, the Pro plan at $29/month is enough. If you need 40,000 AI answers per month or SSO, you need Scale at $199/month.
You can test the Business plan for 7 days with no credit card. The Helpable free trial guide explains exactly what is active during the trial and what happens to your content if you do not upgrade.
Frequently Asked Questions
How many AI answers does the Business plan include?
The Business plan includes 10,000 Calli AI answers per month at $79/month. That quota resets each billing cycle. If you regularly exceed 10,000 answers, the Scale plan at $199/month raises the limit to 40,000.
Is there a per-seat fee on the Business plan?
No. Helpable charges a flat monthly rate with no per-seat pricing on any plan. The Business plan at $79/month supports unlimited authors regardless of team size.
Does the Business plan include GDPR compliance tools?
Yes. Helpable is built in Europe, and a Data Processing Agreement is available on request for the Business plan. All data is stored within European infrastructure by default, satisfying GDPR Article 28 contractual requirements.
Can I try the Business plan before paying?
Yes. Helpable offers a 7-day free trial with no credit card required. The Helpable free trial guide covers what features are available during the trial period.
What is a real limitation of the Business plan?
SSO is not available on the Business plan. It is restricted to the Scale plan at $199/month. Teams that require SSO for internal security policy must either upgrade or choose a different platform.
Does Helpable offer ticketing on the Business plan?
No. None of Helpable's 3 plans include ticketing or SLA management. For ticketing, Zendesk Suite Professional ($115/agent/month) or Freshdesk Pro ($49/agent/month) are the appropriate tools.
Which plan includes all features covered in this article at Helpable?
Most features described here, including 10,000 AI answers, unlimited authors, custom domain with SSL, automatic schema, NPS and CSAT surveys, analytics, the embeddable widget, and GDPR tools, are included in the Business plan at $79/month. The Pro plan at $29/month includes the same core features but limits you to 1 author and 2,500 AI answers per month. SSO is only available on the Scale plan at $199/month. No plan includes ticketing, live chat, or Zapier integration.