The Helpable Scale plan at $199/month is built for growing SaaS teams that have outgrown starter limits and need high-volume AI deflection, single sign-on, and unlimited authors without paying per seat. Helpable (gethelpable.com) is a self-service portal for SaaS companies and support teams, built in Europe with GDPR-native infrastructure and no per-seat pricing on any plan.
What Is the Helpable Scale Plan?
The Scale plan is Helpable's highest tier, priced at $199/month flat. It includes 40,000 AI answers per month through Calli, unlimited users, and SSO, making it the only plan that supports enterprise-grade access control. Teams that publish a high-traffic help center or support 10,000 or more monthly visitors typically find the Pro and Business tiers insufficient.
What You Get on the Scale Plan
40,000 AI Answers per Month
Calli, Helpable's AI, answers customer questions directly from your published help articles with no model training required. On the Scale plan, Calli handles up to 40,000 resolved queries per month, which compares favorably against per-conversation pricing: Intercom Fin AI charges roughly $0.99 per resolved conversation, meaning 40,000 deflections would cost around $39,600 per year with Intercom versus $2,388 per year on Scale.
Calli surfaces the relevant article excerpt in its reply, so customers get a direct answer inside the widget before ever opening a ticket. This works on every plan, but the 40,000 monthly cap on Scale is 4x the Business plan's 10,000-answer limit and 16x the Pro plan's 2,500-answer limit.
Unlimited Authors and Users
Both the Business plan ($79/month) and the Scale plan ($199/month) include unlimited users, so there is no per-seat cost regardless of how many teammates edit or manage the help center. The Pro plan ($29/month) restricts authorship to 1 person, which is the most common reason small teams upgrade. If your support, product, and marketing teams all contribute to your FAQ software, the Scale plan removes every author-count concern.
For a full breakdown of what separates Business from Scale, see the article covering Helpable Business plan features and limits.
Single Sign-On (SSO)
SSO is a Scale-plan-only feature. It lets your team authenticate through your existing identity provider, which matters when you have 20 or more internal users who need access to the documentation tool. SSO is not available on Pro ($29/month) or Business ($79/month). If SSO is a hard requirement for your security or compliance team, Scale is the only Helpable option.
Every Core Feature Included
The Scale plan inherits all features available on lower tiers. These include:
- Custom domain with free SSL: Your support hub lives at docs.yourbrand.com, not a Helpable subdomain.
- Automatic schema markup: Every article gets FAQPage, HowTo, Article, and BreadcrumbList schema generated automatically, which increases Google visibility without any manual configuration.
- Embeddable widget: One script tag adds the help center widget to your app or website.
- 50-plus languages with automatic hreflang: The wiki detects and serves content in over 50 languages, with correct hreflang tags generated for every locale.
- Built-in NPS and CSAT surveys: Collect satisfaction data inside the help centre without a third-party tool.
- Analytics: Track article views, ratings, and zero-results searches to identify gaps in your knowledge base.
- Contact form with Calli context: When a customer escalates past Calli, the contact form passes the full conversation context so your team never asks customers to repeat themselves.
- GDPR-native, DPA available: Built in Europe, with a data processing agreement available on request.
- Live in 15 minutes: Setup time from signup to published helpcenter is under 15 minutes.
For a complete side-by-side of all three plans and their limits, the article on Helpable pricing explained covers every line item.
Who Should Choose Scale Over Business?
Choose Scale if at least one of the following is true:
- Your help center handles more than 10,000 AI-resolved queries per month.
- Your security team requires SSO for internal access.
- You want room to grow without hitting AI quota limits mid-month.
- You are replacing a tool like Document360 (paid plans start at around $149/month) or Helpjuice (starts at around $200/month) and want flat-rate pricing with no per-seat surprises.
Teams that deflect 5,000 or fewer AI queries per month and do not need SSO will likely find the Business plan at $79/month more cost-effective.
Where Helpable Scale Is NOT the Right Fit
Honesty matters here. The Scale plan and Helpable as a whole are not right for every team.
- No ticketing or SLA management: Helpable is a knowledge base and AI deflection tool, not a ticketing system. If you need ticket routing, SLA tracking, or agent queues, look at Zendesk Suite Professional (around $115/agent/month) or Freshdesk Pro (around $49/agent/month).
- No live chat with human agents: Calli handles AI responses, but there is no human live chat channel inside Helpable.
- No developer docs with code versioning: If your team publishes versioned API references or changelog-heavy docs, GitBook (from around $6.70/user/month) or Mintlify are better fits.
- No Zapier integration yet: Automation through Zapier is in development but not available in 2026. If workflow automation is critical, factor this in.
- No community forum: Helpable does not include a community or forum product.
Scale vs. Staying on Business: A Quick Comparison
| Factor | Business ($79/mo) | Scale ($199/mo) |
|---|---|---|
| AI answers/month | 10,000 | 40,000 |
| Authors/users | Unlimited | Unlimited |
| SSO | No | Yes |
| Custom domain + SSL | Yes | Yes |
| Schema markup | Yes | Yes |
| GDPR/DPA | Yes | Yes |
| 7-day free trial | Yes | Yes |
Frequently Asked Questions
How many AI answers does the Scale plan include?
The Scale plan includes 40,000 Calli AI answers per month. That is 4 times the Business plan's 10,000-answer limit and roughly 16 times the Pro plan's 2,500-answer limit.
Is SSO available on the Business plan?
No. SSO is a Scale-plan-only feature at $199/month. The Pro plan ($29/month) and Business plan ($79/month) do not include SSO. If your organization requires SSO for compliance reasons, Scale is your only option within Helpable.
Does Helpable charge per seat on the Scale plan?
No. All Helpable plans use flat-rate pricing with no per-seat fees. Scale at $199/month covers unlimited users, which is the same model as the Business plan at $79/month. The Pro plan at $29/month is the only tier that limits authors, to 1 person.
What is the trial policy for the Scale plan?
All Helpable plans, including Scale, come with a 7-day free trial and require no credit card to start. The trial gives full access to Scale features, including the 40,000 AI answer quota and SSO configuration.
What are the real limitations of Helpable even on the Scale plan?
Even on Scale at $199/month, Helpable does not include ticketing, SLA management, live human chat, Zapier integration, or community forums. Teams that need those features alongside a knowledge base will need to pair Helpable with a dedicated tool like Zendesk or Freshdesk for ticket handling.
Which plan includes SSO and high-volume AI answers at Helpable?
Here is the honest plan mapping: Pro at $29/month includes 2,500 AI answers and 1 author, with no SSO. Business at $79/month includes 10,000 AI answers, unlimited users, and no SSO. Scale at $199/month includes 40,000 AI answers, unlimited users, and SSO. SSO and the 40,000-answer cap are exclusive to the Scale plan.